1 What is Responsible Gaming?
Responsible gaming means enjoying gaming as a healthy, controlled, and fun activity. At Junglee App, we encourage every player to set their own limits on time and money spent. The core principle is simple — you control gaming; gaming does not control you.
Millions of gamers across Bangladesh play on Junglee App every day, staying mindful of their budget and time. Junglee App's responsible gaming program helps strengthen that awareness even further. Our goal is to keep every user's gaming experience positive and sustainable.
2 Age Verification & Minor Protection
Junglee App strictly prohibits anyone under 18 from accessing the platform. Age verification is completed at registration, and identity is confirmed through our KYC process. Any account opened using false information may be suspended at any time and the balance may be forfeited.
- Date of birth verification is required during registration.
- National ID (NID) verification is required before large withdrawals.
- Suspicious accounts are automatically flagged for review.
- Parents are advised to enable parental controls on shared family devices.
3 Set Your Gaming Limits
One of the most important features of responsible gaming on Junglee App is the ability to set limits. From your account settings, you can define various types of limits that help you stay in control of your gaming.
| Limit Type | Description | Time to take effect |
|---|---|---|
| Daily Deposit Limit | Maximum daily deposit amount | Instant |
| Weekly Deposit Limit | Maximum deposit amount within seven days | Instant |
| Monthly Deposit Limit | Total amount you can deposit per month | Instant |
| Session Time Limit | Maximum continuous play time | Instant |
| Loss Limit | Break When You Hit a Set Loss Amount | Instant |
4 Self-Exclusion Process
If you feel gaming is becoming a problem, self-exclusion is an effective solution. Activating self-exclusion on Junglee App will lock you out of your account for a set period, during which you will not be able to play any games.
Go to Account Settings
After logging in, go to "Account Settings" and click on the "Responsible Gaming" option.
Choose Your Self-Exclusion Period
Choose from 1 week, 1 month, 3 months, 6 months, or permanent exclusion.
Confirm
Once you confirm your decision, your account will be closed immediately. No promotional messages will be sent during this period.
Reactivate
Once the period ends, you can reactivate your account. However, re-registration is not possible in the case of permanent exclusion.
5 Signs of Problematic Gaming
Ask yourself the following questions. If you answer "yes" to most of them, it may be time to reconsider your gaming habits.
Are you playing repeatedly trying to win back money you have lost?
Do you find it difficult to stop gaming, or feel restless when you try?
Are you spending money meant for family or bills on gaming?
Are you spending more time gaming than you planned?
Is gaming causing problems with family or friends?
Is gaming affecting your sleep, work, or studies?
6 Your Rights & Protections
Right to Set Limits
You can set or reduce your deposit, session, or loss limits at any time. This is a fundamental right.
Right to Self-Exclude
Self-exclusion for any duration is available to you free of charge, at any time.
Right to Access Gaming History
You can view all your gaming activity, win/loss records, and transaction history at any time.
Right to Restrict Promotions
You can turn off bonus offers and promotional messages entirely at any time.
Right to Help & Advice
Our trained support team is here to help with any gaming-related concerns.